Damaged, Wrong, or Incomplete Orders
If your order arrived damaged, with the wrong item, or with something missing, tell us here within 7 days after it was delivered. If we confirm the problem, we'll send you a replacement.
Please don't send anything back to us. We don't accept returns, and you don't need to ship the product back. The 7-day deadline is only for telling us, using this form.
Before you start
- The 7 days start on the delivery date shown in the carrier's tracking. If tracking doesn't show a delivery date, they start on the carrier's estimated delivery date; if there is no estimate either, they start on the day your package arrived.
- Damaged: you'll need to upload a photo of the damaged product.
- Wrong or incomplete: no photo is needed, but please clearly explain what is wrong or what is missing.
- Package never arrived? This form isn't for lost packages. Email contact@gettailorfit.com or use our Contact page, and see "Risk of loss" in our Terms and Conditions.
- For your safety: please don't use a product that arrived open, leaking or with a broken seal, or a product that isn't the one you ordered.
What happens next
We review every request and reply by email. We may ask for more information. If we confirm your order arrived damaged, wrong, or incomplete, we'll send a replacement of the damaged or wrong item, or the missing item, at no cost to you. Full details are in Section 12 of our Terms and Conditions.
Can't use this form? Email contact@gettailorfit.com within the same 7 days with your order number, the reason (damaged, wrong, or incomplete), a clear explanation, and, if the product is damaged, a photo of the product.